Refund policy

At Gemmer Leather PTY (LTD), we put time, care, and craftsmanship into every piece we make. Each product is made by hand, and we want you to be completely happy with your purchase.

If there’s a fault or quality concern with your order, please get in touch within 10 days of receiving it and include your proof of purchase so that we can assist you quickly.

All our leather goods come with a 1-year workmanship guarantee covering stitching, fittings, and hardware. This guarantee doesn’t apply to scratches, marks, or general wear that naturally occur as leather ages and softens.

Once the guarantee period has passed, we still offer a repair and maintenance service. We’ll assess your item and provide a quote before any work is done. For light upkeep, we also offer a refresh service at R250, which includes gentle cleaning and conditioning to restore your bag’s natural finish.

Every gemmer. piece is made from genuine full-grain leather, meaning no two items are ever the same. Over time, your bag will develop a rich patina — a reflection of your travels, your story, and the life it’s lived with you.

For returns, repairs, or care inquiries, please email us.